How to raise a concern with Sentinel Standard Insurance, and what happens after you do.
Sentinel Standard Insurance takes every customer concern seriously. If you are ever dissatisfied with your policy, a claim decision, or the service you have received, we want to hear from you and make it right where we can.
Our complaints process is designed to be simple and to keep you informed at every stage.
We aim to acknowledge complaints within 2 business days of receipt.
A representative reviews your policy, claim, or service history relevant to your concern.
We provide a written response outlining our findings and any next steps.
To help us resolve your concern as quickly as possible, please include the following when you reach out:
If you are not satisfied with the outcome of our initial review, you may request that your complaint be escalated to a senior member of our customer relations team for further review.
If your concern remains unresolved after our internal process, you may also have the right to contact your state's Department of Insurance for additional guidance, depending on your state of residence.
Call 1-800-555-0142, email contact@insurance.s-ba.live, or use our Contact Us form and select "Feedback" as your subject.